• Francesca Ratcliffe-Boize
  • e-mail
  • 020 7499 5955

Event CoordinatorWest End, England

Reference: ECCH/FRB Type: Permanent Duration: 12 Month Start: ASAP Industry: Marketing

Salary: £24000 per annum + Plus 5% pension contribution

Role and Responsibilities - Main duties:
*To deliver the highest level of customer service, leading on client and supplier relationship from hand over to event
*To lead on all administrative areas of an Event, including communication both internally and externally, such as Operations Orders & staff booking for example
*To work cohesively with all Events team members to ensure smooth handover from Events Executives to Event Planner
*To hand over events comprehensively to a freelance Events Operations Manager or to event manage own events
*Liaise with, prior to, and monitor on the event day, accredited suppliers, including on site caterer
*To ensure post-event follow-up with all relevant parties to maximise future opportunities & to encourage repeat business to grow
*Ensure that events are managed with minimum impact on the operation of the venue.
*Ensure that the standards and operational procedures for all events are consistently maintained and enhanced including all relevant Health & Safety legislation
*To liaise with all departments in the venue to ensure events run smoothly

Sales (as allocated by Senior Events Manager:)
*To support the daytime sales for both internal tenant activity and external sales, working towards a joint daytime target of £550,000, with the focus on conferences & single venue events.
*Handle enquiries on a daily basis from both external and internal clients and suppliers
*To lead specified events from enquiry through to follow up, whether handed over to a freelance Events Operations Manager or self-managed
*Full P&L responsibility for relevant events
*Alongside the Senior Sales Manager, to cultivate repeat clients & to proactively explore and implement ways of promoting the services of the business
*Provide follow up calls / information to new clients on a regular basis

*Create a professional environment for the business to grow
*Work closely and creatively within the Events Team and other departments within the venue.
*To carry out any other reasonable duties in line with the post as may be required from time to time

Qualifications required:
*Essential: Graduate or graduate calibre - preferably in Events Management / Leisure / Business or Sales fields
*Personal licence holder preferred

Essential Skills:
*2 years or more previous experience in a similar role is essential, preferably within a unique venue with public spaces.
*Highly organised and highly motivated with an ability to work both on own initiative and as a team player, contributing expertise and leadership in a diplomatic fashion
*Able to promote initiatives to expand the business
*Flexible in approach to hours, input and adapting to change
*Excellent communication skills both verbal, written and numerate
*Experienced in liaising with clients across a variety of backgrounds, managing their expectations to the highest level with a strong customer focus and excellent attention to detail, whilst respecting and adhering to the limitations of an historic venue.
*Excellent interpersonal skills at all levels and evidence of ability to influence decision-making and builds excellent rapport with clients and colleagues
*Excellent prioritisation and time management skills, coupled with ability to work under pressure and to tight deadlines.
*Experience of managing and working with a wide range of event suppliers with the ability to oversee, devise and manage operational procedures to the highest standards.
*Experience of information management, including producing, distributing and presenting information to a wide variety of audiences.
*Ability to use all MS packages and a CRM and diary package such as 'Events Perfect' at an intermediate level
Initial 12 Month Fixed Term Contract. Likely to be permanent.

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52 Berkeley Square London W1J 5BT020 7499 5955

Registration by appointment only
in Central London