• Francesca Ratcliffe-Boize
  • e-mail
  • 020 7499 5955

Key Account Director West End, England

Reference: KAD/FRB Type: Permanent Start: ASAP Industry: Media

Salary: £50000 - £55000 per annum + Competitive Commission

Key Experience:
Minimum 6 years of exhibition or sales experience preferred
Strategic and target driven key account management experience essential
Experience of key account management and adding value to customers essential
Experience of obtaining new key accounts and managing them strategically with long term partnership and investment objectives
Digital / Sponsorship sales experience required
Proven track record of problem solving and constructive solution selling
Experience presenting and influencing at a senior level
Constantly manage customer expectations and then exceed them.
Key Accountabilities:
Successfully achieve specified targets and performance objectives
Effectively handle all interactions pre-defined critical/key and strategically important customers, referring customers to Key/Account Managers and Senior/ Sales Executives where required
Make calls and visits to existing, lapsed and potential new business clients to build customer relationships, deliver excellent customer service and maximise revenue
Be deeply knowledgeable about market, customers, competitors and products in order to sell solutions and deliver exceptional customer value to pre-defined customers effectively
Research and deliver focused customer service initiatives that build long term strategic relationships and results
Maintain strong sales pipeline through effective relationship building, call management and lead generation
Ensure accurate use and maintenance of system supporting sales activities
Ensure sales administration activities (reports, meetings, plans etc) are completed in effective and timely manner
Works closely with internal suppliers e.g. Marketing, Content and Operations, ensuring all activities are considered from a customer's viewpoint
Ensure accounts have an established customer plan and any risks/growth accounts are flagged and have appropriate management plans in place
Continually seek ways of improving ways of working and the service to customers
Contribute to evolving the client brand, developing the Sales offering and Strategy for the business

Knowledge and qualifications
Advanced literacy and numeric skills required
Excellent written and verbal communications skills
Computer literate
Recognised Sales/Account Management training preferred
Clean, current driving license
Personal Attributes:
Results orientated
Customer / Account focused
Engaging, empathetic with ability to challenge at senior levels
Personal credibility/gravitas to command respect from the team/wider business and clients alike
Self-motivated, self-sufficient and accountable
Organised, tenacious and committed
Punctual for all meetings - internal and external
Positive and enthusiastic and acts as a role model for others
Adapts well to change
Remains calm and professional under pressure

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52 Berkeley Square London W1J 5BT020 7499 5955

Registration by appointment only
in Central London