• Francesca Ratcliffe-Boize
  • e-mail
  • 020 7499 5955

Client Relationship ManagerWest End, England

Reference: CRM/FRB Type: Permanent Start: Jan 2014 Industry: Financial Services

Salary: £27000 per annum + 8 - 10k in bonus

Job Description:
As a CRM Consultant based in our London office, the candidate will be responsible for the client management and training of a portfolio of customers across the UK and Europe to ensure the renewal of that account and to drive the maximum level of profitable growth.
The role also provides an ideal opportunity for individuals wishing to develop their client management skills and gain an insight into the world of hedge funds, trading floors and the bond markets.
Key responsibilities include:
*Responsible for managing an existing client base whilst ensuring these customers renew their subscriptions
*Developing and cultivating relationships at the highest levels within these accounts
*Identifying and delivering increased revenues combined with excellent service levels
*Engaging with the customer at all levels and functions in order to plan and execute a strategy that will ensure the renewal
*Providing training and guidance to the client base, through one-on-one meetings, large scale presentations and proactive telephone calls
*Travelling to regional bases of customers
*Liaising with customers on the helpdesk providing assistance on any issues related to the service and the database, deals covered and research - management of client requests in a timely manner
*Elaboration, with the Marketing and Editorial teams, of documents for clients covering market analysis and the best journalistic opportunities
*Consistently provides, collate and communicate customer feedback regarding Product Development, Editorial topics etc to the business through regular trip reports
Job Qualifications:
A strong candidate will have excellent communication skills, be self-motivated, driven and enjoy an environment in which autonomy and an enthusiastic attitude is a must.
An ideal candidate would have the following attributes:
*Be commercially driven
*Outgoing personality
*An interest and/or experience in fixed income and ABS markets and hedge funds / trading floors
*Previous account management and/or group presentation experience preferred
*Highly motivated with strong organizational skills
*Fluency in written/spoken English
*Educated to degree level or equivalent experience

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52 Berkeley Square London W1J 5BT020 7499 5955

Registration by appointment only
in Central London