• Francesca Ratcliffe-Boize
  • e-mail
  • 07872619611

French Speaking CRM Manager London, England

Reference: FRB/FSCRM Type: Permanent Start: asap Industry: Financial Services

Salary: £27000 per annum + 8 - 10k commission

Market-leading European Financial information provider are seeking a fluent French speaking CRM Manager. You will be responsible for the client management and training of a portfolio offering intelligence and analysis to financial professionals within fixed income markets.
Candidates must speak fluent French as well as English, hold a degree and have experience within account management, customer relations or business development.
Our clients are looking for a CRM Executive to be based in their young, vibrant and centrally located office. The role would provide the candidate the opportunity to work and develop their skills within the world of hedge funds, trading floors and the bond markets. They are looking for a candidate with an interest in Fixed Income markets and hedge fund, previous account management experience and who is highly motivated. The role will include:
Key responsibilities include:
* Responsible for managing an existing client base whilst ensuring these customers renew their subscriptions
* Developing and cultivating relationships at the highest levels within these accounts
* Identifying and delivering increased revenues combined with excellent service levels
* Engaging with the customer at all levels and functions in order to plan and execute a strategy that will ensure the renewal
* Providing training and guidance to the client base, through one-on-one meetings, large scale presentations and proactive telephone calls
* Travelling to regional bases of customers
* Liaising with customers on the helpdesk providing assistance on any issues related to the service and the database, deals covered and research - management of client requests in a timely manner
* Elaboration, with the Marketing and Editorial teams, of documents for clients covering market analysis and the best journalistic opportunities
* Consistently provides, collate and communicate customer feedback regarding Product Development, Editorial topics etc to the business through regular trip reports

Job Qualifications:
A strong candidate will have excellent communication skills (fluent English and French), be self-motivated, driven and enjoy an environment in which autonomy and an enthusiastic attitude is a must.
An ideal candidate would have the following attributes:
* Be commercially driven
* Outgoing personality
* An interest and/or experience in fixed income and ABS markets and hedge funds / trading floors
* Previous account management and/or group presentation experience preferred
* Highly motivated with strong organizational skills
* Fluency in written/spoken English and French is essential
* Educated to degree level or equivalent experience

If you are ambitious with an outgoing personality and enjoy account management please apply.

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