• Kay Whalley
  • e-mail
  • 0207 4995 966

Account Support Executive - B2B Membership/EventsLondon, England

Reference: kwae Type: Permanent Start: ASAP Industry: Admin and Secretarial

Salary: £20000 - £25000 per annum

Account Support Executive - 20-25k depending on level of experience - B2B Membership/Media/Events

First class client services skills, highly organised with the ability to grasp digital systems is essential to join this B2B Information provider. You will be responsible for supporting the account management and providing administrative support to high value customers to ensure membership engagement and renewal.

Key responsibilities will include dealing with customer enquiries, updating CRM, dealing with registrations, bookings and other related administration tasks relating to events and membership. To monitor engagement levels, attendance at events, logins to identify at risk accounts. Managing initial member set up process, arrange review meetings and sending welcome packs. Maintain CRM and follow up. To organise award activities, introductory training days and assessments. You will have the opportunity to attend events where appropriate to greet high value members and manage account management campaigns by phone and email.

You will need to demonstrate strong customer service experience within a B2B environment, experience of using CRM and subscription fulfilment systems. Friendly professional manner with the ability to establish and maintain client relationships at all levels. Highly motivated and detail orientated, flexible and creative to work within deadlines. Excellent communication skills with solid IT skills. Numerate and commercially astute with good level of education. Send your CV NOW to Kay Whalley at Real Recruitment Ltd

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